Privacy Policy WB88 — Our Commitment to Protecting Your Data

INTRODUCTION wb88 Privacy Policy

Welcome to the wb88 Privacy Policy page. At wb88, we understand that your personal information is something highly valuable and sensitive. We are therefore fully committed to handling all data you share with us with the highest level of protection, complete transparency, and a deep sense of responsibility.

This Privacy Policy describes wb88's privacy practices regarding information collected through our website at wb88.biz, the wb88 mobile app and all related services we provide. It applies to all users and members of the wb88 platform, including visitors who browse the website without registering.

This document is written in plain language because we believe every member has the right to know exactly what happens with their information — not just through legal jargon that is hard to understand. If any section is still unclear, our support team is ready to help.

01 Personal Information We Collect

Wb88 collects your personal information through several means — directly when you register or use the platform, and automatically through tracking technology as you browse our platform. The following are the categories of information we collect:

Information You Provide Directly

When you register an account, complete the KYC verification process, make a deposit or contact customer support, you may provide the following information:

Automatically Collected Information

When you use the wb88 platform, our systems automatically record certain technical information for security and service improvement purposes:

• IP address and IP-based geographic location data (country and region only).
• Device type, operating system and web browser version you are using.
• Activity log data including login times, logout times and in-platform actions.
• Your wagering history, deposits, and withdrawals within your account.
• Cookie information and session identifiers to ensure the security of your account.

Information from Third Parties

In certain cases, we may receive additional information about you from third-party identity verification service providers used for our KYC process, payment service providers such as FPX and DuitNow for transaction verification, and fraud prevention agencies that help us identify suspicious activity.

02 How We Use Your Information

Every piece of information we collect is used for legitimate and specific purposes. wb88 does not use your data for purposes outside the following scope without your prior consent:

• Account management: Securely creating, verifying, and maintaining your wb88 account.
• KYC Process: Verifying your identity and age to meet platform eligibility requirements.
• Transaction processing: Processing your deposits, withdrawals, and bonus payments quickly and accurately.
• Fraud prevention: Detecting and preventing fraudulent activity, money laundering, and platform abuse.
• Customer support: Responding to your enquiries, complaints, and support requests effectively.
• Service improvement: Analysing usage patterns to improve the user experience on the platform.
• Important communications: Sending account-related notifications, security alerts, and important policy updates.
• Legal compliance: Fulfilling legal and regulatory obligations applicable to platform operations.

Marketing and Promotions

With your consent, we use your information to send you details about wb88 promotions, bonuses and exclusive offers that may interest you. You may withdraw this consent at any time via your account settings or by contacting our support team.

03 Sharing Information with Third Parties

Wb88 does not sell, rent, or trade your personal information to any third party for their own marketing purposes. However, there are certain situations where we need to share your information with carefully selected parties:

Trusted Service Providers

We work with third-party companies that help us deliver services to you, including payment service providers (FPX, DuitNow, local banks), KYC identity verification providers, gaming platform providers, and hosting and technical infrastructure services. All such providers are bound by strict confidentiality agreements and are only permitted to use your data for purposes we specify.

Legal Requirements

Wb88 may be required to disclose your information to relevant authorities when mandated by law, court order, or regulatory body directive. This includes investigations related to money laundering, fraud, or other criminal activity involving our platform.

Business Transfers

In the event of a merger, acquisition, or transfer of wb88 assets, your personal information may be transferred as part of that transaction. You will be notified in advance and given choices regarding your information in such circumstances.

04 Your Data Security and Protection

Protecting your personal information is wb88's top technical priority. We continuously invest in high-grade cybersecurity infrastructure to ensure your data remains safe from unauthorised access, theft, or leaks.

Technical Security Measures

• 256-bit SSL Encryption: All data transmitted between your device and wb88 servers is protected with 256-bit SSL encryption — the same technology used by leading banking institutions.
• Static data encryption: Sensitive data stored in our databases, including financial and identity information, is encrypted using modern encryption algorithms.
• 24/7 Monitoring: Our cybersecurity team continuously monitors systems to detect any abnormal or suspicious activity.
• Two-Factor Authentication (2FA): We provide and encourage the use of 2FA to add an extra layer of protection to your account.
• Regular security audits: The wb88 Platform undergoes periodic independent security audits by third-party experts to identify and address any vulnerabilities.

Data Retention Period

Wb88 retains your personal information for as long as your account is active and for a reasonable period after account closure to meet legal requirements, resolve disputes, and enforce our agreements. Data that is no longer required will be securely deleted in accordance with established procedures.

05 Cookies and Tracking Technologies

Wb88 uses cookies and similar tracking technologies to enhance your experience on the platform, secure your login session, and understand how users interact with our platform.

Types of Cookies We Use

• Essential Cookies: Required for core platform functions such as login authentication, session security and language preferences. These cookies cannot be disabled.
• Performance Cookies: Collecting information on how you use the platform (pages visited, time spent) to help us improve our services.
• Functional Cookies: Saving your preferences such as language, time zone, and display settings so you do not need to reset them each time you log in.
• Security Cookies: Helping us detect and prevent fraudulent activity and unauthorised access attempts to your account.

Manage Cookie Settings

You can manage or delete cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality and user experience of the wb88 platform. Essential cookies cannot be disabled as they are required for your account security.

06 Your Rights as a wb88 Member

As a wb88 member, you have certain rights regarding your personal information. We are committed to fully respecting and facilitating the exercise of these rights:

• Right of Access: You have the right to request and obtain a copy of all personal information we hold about you.
• Right to Rectification: If any of your information is inaccurate or outdated, you have the right to request prompt correction.
• Right to Erasure: In certain situations, you may request that we delete your personal information, subject to legal requirements and platform operational needs.
• Right to Restrict Processing: You may request that we restrict how we process your data under certain circumstances.
• Right to Object: You have the right to object to the use of your data for direct marketing purposes at any time.
• Right to Data Portability: You have the right to receive your personal data in a machine-readable format for transfer to another service provider.

To submit any request related to the rights above, please contact the wb88 customer support team via live chat on our platform. We will process your request within 30 business days.

07 Children's Privacy

The wb88 Platform is exclusively for users aged 18 years and above. We do not intentionally collect, store or process personal information of individuals under the age of 18.

If we discover that personal information of an individual under the age of 18 has been inadvertently collected, we will take immediate steps to delete that information and close the relevant account. If you believe a minor has registered on our platform, please notify our support team immediately.

08 Amendments to This Privacy Policy

Wb88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or service improvements. Whenever an amendment is made, the "Updated" date at the top of this document will be revised.

For significant amendments involving major changes to how we handle your data, we will notify you via in-platform notifications or by email to your registered address. Minor editorial or clarification amendments may not be specifically announced.

It is your responsibility to review this Privacy Policy periodically. Continued use of the wb88 platform after any amendments constitutes your acceptance of the updated terms.

09 Contact Us Regarding Privacy

If you have any questions, concerns or requests relating to this Privacy Policy or how wb88 handles your personal data, we are ready to listen and assist.

The wb88 Data Privacy Team can be reached via:

• Live Chat: Available 24 hours a day, 7 days a week via the wb88 platform — the fastest way to get an immediate response.
• Email: [email protected] — for written inquiries requiring an official record.
• Complaint Form: Through the "Contact Us" section in your account on the platform.

We are committed to responding to all privacy-related enquiries within 5 working days and resolve more complex requests within 30 business days in accordance with applicable data protection standards.